The National Committee for Quality Assurance (NCQA) is front and center in the current ferment keeping healthcare quality at the top of the national agenda. Its seal is nationally recognized as the premier symbol of quality care and service.
That’s why figurative champagne corks were popping at the ODS Tower in downtown Portland when the health insurer learned that NCQA awarded our Commercial Preferred Provider Organization (PPO) the highly coveted Accreditation of Commendable, a status awarded to health plans with well-established programs for service and clinical quality that meet rigorous requirements for consumer protection and quality improvement.
Dr. Csaba Mera, ODS Medical Director, knows exactly why ODS was in the front rank of medical insurers in Oregon. “This new award is based on significant improvements in our performance,” he said. “These improvements included clinical effectiveness measures, as well as member satisfaction rates. Both HEDIS and CAHPS scores were key to this analysis.”