Member Handbooks FAQ
- How do I get Acrobat Reader?
- What security do you use?
- Why is the Book Effective Date different than my coverage dates?
- How long will it take to download my book?
- How do I get a printed copy of the handbook?
- Can I print out sections of the handbook?
- Why don't the page numbers on the book and the page numbers that Adobe identifies match up?
- I am a dependent on my spouse's plan and am not able to view my book. Why is that?
- What if I need to see an old member handbook?
- I used to be able to see my book, but now I can't, why is that?
If you have questions regarding information in your member handbook please contact customer service.
How do I get Acrobat Reader?
You can download Acrobat Reader from Adobe's website. If you need help with Adobe Acrobat reader, refer to the Help menu in the program or visit Adobe's Customer Support site. You can also visit our PDF Help page.
What security do you use?
ODS uses standard security measures including secure socket layers, encryption and a firewall to protect your information.
Why is the Book Effective Date different than my coverage dates?
A book's effective date reflects when the book is effective for your entire group. So your own coverage may have started before or after the start effective date.
How long will it take to download my book?
Depending upon your modem or connection, files may take up to 3 minutes to fully download after selection.
How do I get a printed copy of the handbook?
You can print a copy of your handbook by clicking the print button in Acrobat after viewing it online. You can also get a printed copy of your handbook by asking your group administrator. If your group administrator does not have a supply, inform them they can order some through marketing or their group accountant. If you've purchased an individual plan, please contact customer service.
Can I print out sections of the handbook?
Yes, you can print out a selection of pages, the current page, or the entire handbook. These options are located in the Print window.
Why don't the page numbers on the book and the page numbers that Adobe identifies match up?
The page numbers on the book are the same pages that you would find if you were looking at a printed copy of the handbook. The information doesn't always start on the first page. Adobe identifies the page numbers beginning with the first page. For more help with Acrobat Reader, visit our PDF Help page.
I am a dependent on my spouse's plan and am not able to view my book. Why is that?
You must use your spouse's identification number and name to view the handbook.
What if I need to see an old member handbook?
Please contact your group administrator for non-current member handbooks. If you've purchased an individual plan, please contact customer service.
I used to be able to see my book, but now I can't, why is that?
We automatically remove books at the end of the enrollment year. This prevents you from viewing an old book and getting incorrect information. As soon as your new book is reviewed and published, we will make it available online. Normally, this process is completed within 30 days of the renewal.